The Body Shop - Oakville, Ontario

Bertha M.

The customer service at this location leaves a lot to be desired. I walked in to the store and the gentleman who works there was busy chatting, he didn’t bother to say hello if you need any help just shout. Until I turned to him and he said ‘yes’ and I asked him are you not going to greet me and he was like oh I thought you needed help with something my bad, I said what poor customer service this is! Needless to say, I was put off and just went to bath and body works instead. I will most likely not be going to this location again.

Jane C.

I’ve been to a couple of The Body Shop stores and it’s my first time seeing a male worker which is refreshing. The gentleman who assisted me was knowledgeable and enthusiastic. He helped me pick the right products and gave some amazing recommendations. His tip to repair my skin barrier for a week has helped prepare my skin for the active ingredients that I wanted to use and so far my very sensitive skin is doing AMAZING. I’m definitely a happy camper!

Leena C.

The lady at the cashier was cold, unwelcoming and judgy. She has behaved the same way earlier when I shopped there. I did not report because I thought she is elderly and having a bad day. Nope. I was wrong. She behaves that way with certain people all the time. I would never want to shop here again . Mapleview is the best, I bought $200 worth of products in one day because of how welcoming the staff was.

Don J.

Came to this store/location to get my favourite shower gel. My name/membership can’t be found in the system. Initially i got disappointed since I’ve been a 20 years old customer and I was told nothing can be done.

I almost walked out, with my persistence the sales staff (only 1 at that time, thought her name is Laura or Lorna) offered to call their office as I showed my disappointment. Issue was resolved later on.

Lesson learned: Don’t just give up easily with your loyal customers, saying no right away is not an option, please try to offer other alternatives to rectify issues.

Isabel G.

I'll start by saying that my problem was with the Head Office/Customer Service Department of this company and not this specific location. Although I agree that the service is sub par, I haven’t had any significant issues with this location.
The customer service I was given was the bare minimum. I felt in no way helped and in fact, I had to do almost all of the work just to end up with crumbs. I get delays. I understand that policies exist, but I cannot excuse incompetence.
I placed an online order for a product I’ve been using since I was 15. I have very sensitive skin and their product is the only moisturizer that has helped me, so I’m almost lost without it. I placed this order on December 3rd.
To make what was an extremely long and taxing story short. My package was lost. After delays and so much mixed messaging, I was directed to initiate a claim from Canada Post with the Body Shop on December 23rd. When I got on the phone with The Body Shop, they denied it, saying I had to give them more time to deliver a package that was just declared to me as lost by the courier themselves. I was not able to initiate the process of a claim, which would allow me to request a refund or replacement order, until December 27th. I asked for a replacement, to which I was initially granted, then refused. Upset and frustrated, I had to wait for a supervisor to get in contact with me just so he could tell me, ‘sorry but all we can do is offer a refund.’
I never order online, and the whole point of doing this was to do my part and not go in-store as we’re experiencing a global pandemic. After all of this, I attempted to call this location (Oakville Place) to do a curbside pickup, to which they responded, they are not doing curbside pickup’s. This led to me back to another back and forth encounter with The Body Shop’s customer care line, to look for an alternate location that would do curbside pickup. The agent suggested BUFFALO, USA so that’s an indication of how much they were actually paying attention to my location. I'M STILL WITHOUT MY PRODUCT.
If you want to be regarded as a company that is customer-oriented, its moments like these, that you have to show it, and The Body Shop failed miserably. I hope that this company takes this as a learning moment because what I saw was a poor reflection of service.

Benjamin T.

Good staff that are very helpful 🙂 lots of great products however the location is very small and if there are more than 2-3 people you will be crammed.

Jawad M.

Good and helping customer service. The employees asked many times if I need any help. Gave suggestions about products and offers running at the store.

Valorie L.

I love their products, but this store had very poor service. They just stood behind the counter and said, Hi!! 😲 it's a good thing I know what I want 😬