Mike G.

I've recently purchased a pool + installation from Southside. The staff in the store helped me make an informed decision and didn't pressure me to make a purchase at all. I felt comfortable with my choice after visiting the competition and wasn't taken seriously at all.

The install team was absolutely fantastic. The attention to detail was amazing, and I was extremely happy I chose them to install it rather than attempting it myself as there were many things I would not have considered when prepping the ground. They went over and above what I expected and would recommend them over any other company in the area.

Thank you to everyone at Southside Pools & Spas for the amazing service!

Jeremy G.

Got a hot tub here, and the delivery experience was great. Very accommodating when bringing the tub to you and setting it up - as well as going over all the details and setup for the first time. Also pretty efficient. Would recommend them for getting a hot tub.

relis122

Terrible experience with this company, which should not come as a surprise based on the reviews. All the bas reviews are correct: they refuse to own up to their responsibility or take ownership for mistakes they made.

We had arranged to have our pool fixed, with a new liner, and to get it operational. They came to our property for a pre-inspection so they knew exactly the state of the pool or should have if they did their jobs correctly (spoiler: they don't!).

They showed up at 10:40am, left at noon, and came back at 2:30 to sit in our driveway until 4:30 - 3 guys doing not much all day but we were paying labour for 3 of them to fix the pool.

They left while the water truck was still filling our pool (how convenient to not be there when it started leaking). They did not fix a broken pipe before having the pool filled which leaked 1/4 of the water truck water all over our lawn.

No accountability. Not their fault - she actually told us "they didn't get down with a mirror so how would they see it?" - Ma'am, this was their job. We paid $1200 for the water truck and due to their incompetence we lost at least $400 of water. Wouldn't do anything but argue how this wasn't their fault.

Don't waste your time with them. Read the negative reviews, they are all the same experience. No accountability. Awful customer service. The woman on the phone has the personality of a wet blanket & many times we have been in person to buy something here and have noted how miserable and unfriendly they are. Why did we choose this company? I don't know. It was a big mistake. I hope my review will change someone's mind and save them the headache of dealing with this company.

I would also really like the owner to fight and argue this HONEST review of the terrible services rendered, it will just further prove the point of every negative review on here; No accountability and awful customer service.

Carlysle D.

Service at this store is brutal. Staff seem like they are angry to sell you something. Tried to buy a small hand skimmer for my pool and got "thats for a hot tub" barked at me. Terrible terrible terrible. If this is a franchise, they should pull this one back. Would give 0 star for the service. Queue the angry owner defending his terrible record.

souris V.

THIS BUSINESS HAS HELPED US FOR OVER 20 YEARS NOW AND THE SERVICE IS A1 . FRIENDLY AND KNOWLEGEABLE .THEY REPLACED OUR LINER AND SERVICED EXTRA PARTS QUICKLY . COULDNT ASK FOR BETTER ,,! SUPER HAPPY COSTUMER HERE ,THANKS AGAIN.

Majin V.

I had an above ground pool installed by Southside pools in Sturgeon Falls and the entire experience start to finish was incredibly professional, Tim and his crew showed incredible knowledge and experience as well as answered all of our questions. The neighborhood kids and my family absolutely love the pool, thanks again for such a positive experience with your company.

Kassandra O.

Awful customer service
Did a service call to replace a skimmer, did that and caused a leak around the skimmer
Came back and said that coincidentally there is another leaks and it’s not caused by the skimmer.
Turns out it is the skimmer after all and tons of $$$ was wasted all summer to find the supposed new leak.
They refuse to own up to their responsibility and said they won’t fix it!! And will no longer provide service.

Also when they installed the pool heater they caused a gas leak which led to an emergency call even though I told them I could smell gas before they left.

Michael T.

This is to try and get Google to remove the review from Darin Farquhar. I know of no person by this name. Our company has never sold this person anything. This name does not exist when I look it up locally, and they have no info on their Google page. I suspect that this is a competitor posting a negative review since they have no response to our responses and no valid contact info. It is also clearly Slandering our name. I've tried to have it removed and no one from Google ever contacts me. Would you please remove it or at least contact me to Review this review. Thank You