Rosewater Spa of Oakville - Oakville, Ontario

Marie C.

It was my first time here and I have to say it will not be my last. What an incredible experience. I had both a massage and facial and I have to say I was amazed by the service and level of excellence from every staff member I encountered during my spa day. Everyone working there is super professional, kind and welcoming. The facility is very clean and kept to a high standard. I had the most amazing facial by Olena who was just so informative and talented, and a very relaxing massage from Eve who was nothing short of professional with a great technique. Thank you for a great experience, very impressed overall!

Aisha D.

The staff and ambience are amazing and feels very much like a high-end spa. I did find the massage I received (or my mom received - we came here for her birthday) were not as deep as we usually like them - I asked three times for more pressure and it felt as if it was increased only ever so slightly. My mom had the same complaint. It was still a relaxing massage and environment and the RMTs very sweet and professional, but it just didn’t feel like much.

Maryam B.

Booked my mom in for a mini facial at this spa! She was pleasantly surprised. Atmosphere was lovely. Customized care provided as per her concerns. High end products used.. she was especially fond of the rice scrub/ exfoliator. Will return again for sure.

Dakley

I was gifted a spa package & had the pleasure of visiting this past week. I altered the package slightly, which was kind of them to allow me to. I had an 80 minute hot stone massage, Vichy sea salt body scrub, customized facial & pedicure. I have been lucky enough to have visited a number of spas over the years & I can say this was one of the best experiences I’ve ever had. Sandra was my therapist for the hot stone massage, she applied the right amount of pressure, asked how everything was & overall was lovely.
Renata was my therapist for the other 3 services & she was fantastic. I generally have never had a good experience with any facial I have ever received, either the therapists are inexperienced, pushing the spa’s products, have never loved it. This facial changed how I feel about them, it was beyond amazing, skin felt great, was as relaxing as the massage. I cannot wait to go back to experience it again.
Thank you all at Rosewater for a lovely experience, I look forward to going again in the future.

Sarah M.

I treated myself to the Rosewater Wrap and Nap and it was absolutely amazing. Renata took awesome care of me and provided a service that was absolutely 5 star. Of special note was the face massage she provided during the facial that left me feeling absolute bliss. Could not recommend this service and this spa enough. Location was clean and quiet, so relaxing - it felt like a true escape. Looking forward to booking another service there in the future. Sign up for their last minute club too to get amazing last minute appointments for a discount - another amazing benefit. Highly recommend!

Christi-Ann S. R. V.

I was gifted a $500 certificate to this spa because my incredible bosses wanted to ensure I was relaxed and cozy before my wedding day. Because the location was 40+ minutes for me, I wanted to make one trip and do a complete spa day package with more. As I knew I was booking multiple services in one day, I reached out to Rosewater 4 months in advance. I wanted to do the Rosewater Rejuvenator spa package + Brazilian + entire legs waxing minus the manicure/pedicure because I planned on getting nail tips (which is a service this spa doesn't offer). I constantly communicated via email with Kellie (their spa coordinator), who guided me on their services and how I could customize their packages. Overall, I was pleased with my virtual interaction. I looked forward to my spa day, excited to be all pampered up.

Unfortunately, the day of the appointment didn't go smoothly. They started me off with my RMT message. My massage was in the basement, next to the staff break room, which was loud because of the constant traffic in and out of there. My allergies also kept acting up in the basement, so I wonder if they have mould growing there. After the massage, I had to go for my waxing. Because the RMT emptied close to a quarter of oil on me, the poor aesthetician had to remove the moisture from my skin as the skin needed to be dry before a wax. I, of course, didn't realize that, but the spa coordinator should have when she booked my day. After my wax, I had my sea salt body scrub, which was fantastic. Then, when I was ready for my lunch and then custom facial (part of the package), they said I was done for the day. I was upset. I can't believe that after all the plans I made, they hadn't booked me properly.

I understand mistakes happen, but what made it worse was the silent treatment I received when I said I was supposed to have a custom facial included ( I didn't even care for the lunch). They didn't bother to say anything, they didn't even apologize for the error, and they didn't even investigate what happened. I said I wanted to avoid returning so they could cash out the gift certificate and use the rest for tips, but tips are not included (of course!). So now I had all this credit and a wedding coming up, so I had to go to the parking lot (mind you, the parking is not free) to gather myself and return to ask what my options were because I wanted my facial before my wedding. Liz was there and offered me an appointment later that day, which I agreed to take; when I returned, again, no apologies, nothing. And my entire check-in and cash-out experience was with Kellie (who was the one who booked me in the first place).

My experience wouldn't have been so horrendous that it bugs me to this day if they had just owned up to their mistake. All our communication was documented via email, yet they needed help to take the onus to own up to their error. The massage was the worst experience and not on par with the high luxury name they carry. I was only delighted with the staff who did my waxing, custom facial and sea salt scrub. She was the only redeeming grace in this all. I, unfortunately, have not recommended this spa to anyone and will continue to do so. The $600+ spent on this place (plus gas and parking) was not worth it.

Ed O.

I reserved a couples massage (Rendezvous Pkg) for my wife's birthday. We have been to a few spas and we weren't totally happy with our afternoon at Rosewater. This review is hopefully to better things for the spa. It started by us being led to a small room to disrobe. It was in a common small locker area were we hurried in case someone else walked in. If we were suppose to be in private, we weren't told of it. We then had to walk through he spa and down the basement to our massage/steam room which was a large room. I'm not sure why we couldn't disrobe there privately as there was plenty of room there. My masseuse spoke to me about how firm I wanted my massage and she was not very firm in the end. I didn't say anything because I knew already that she was giving her all during the session. For my wife, her masseuse literally blamed the other masseuse for starting the session before he could introduce himself to my wife and discuss firmness for her massage. They were somewhat noisy moving around the table during the session. I felt the heated towel were "slapped" on me near the end. My wife's masseuse kept clearing his throat. The massage was relaxing but wasn't comparable to previous times at other places,same goes for my wife's experience. After the massage, there was confusion where we were asked to go to another room for a pedicure which was not included in the package. 3 staff members says its in my pkg but I corrected them since I didn't reserve for it plus we had dinner reservations after. I chose Rosewater because it was advertised as an elegant spa. At $300+ for a couples massage with sparkling wine and truffles, it wasn't what we were expecting and isn't up to par with how its described on their website. The place needed some touch ups (Some pot lights were out of its socket in the basement. A light scone behind the welcome counter in the basement was tilted and looked like it was about to fall off.). Again, the massage was relaxing and all the staff were friendly. It just wasn't worth the money.

Melanie S.

Last November I had the blueberry body treatment and it was lovely. I booked again recently to try the Seaweed body treatment and it was even better. My skin felt awesome after both. The technicians were both very good. If you want to treat yourself, I highly recommend the Rosewater Spa. They use Eminence products, which I am a huge fan of. Great for aging skin.