Natural Health Garden - Oakville, Ontario

Faranak M.

I ordered a few items from Natural Health Garden that were on sale for a good price. The delivery was on time. There was a misunderstanding about one of the items and I requested a return. The store responded in a very professional manner and accommodated my request. I am pleased with their service.

Horst H.

Price listed for the product was good, free expedited shipping was promised, however, like a previous review, my order has not shipped after 7 days with no updates from the store. The product was not listed as "out of stock" on the website, so with expedited shipping I would have expected to have my product already. As it is, I've emailed the company asking for my order to be cancelled and will not be dealing with them again. I don't know if my item is out of stock, or just not processed, but if out of stock, it's not hard to ensure that websites reflect product availability.
Received a fairly quick response from the store cancelling my order and giving me a refund as requested. I think they can clarify their shipping policy. It states that most shipments are next day, however their email stated that "our standard fulfillment timeline encompasses 2-3 business days for order processing". They also ran into stock issues with the product, but no updates were given which led me to request my refund.

Jan

I agree with others on their online ordering system. If you get your order quickly consider yourself lucky! This was not the case for me. I reached out a month after my order and not receiving any updates. They ended up refunding me my order minus 1 product which they did ship. Though I did have to follow up on the refund as well.
I think they are a well intentioned company but lack resources to run it efficiently. They are honest so I’d likely shop there again but I’d go in person next time.

Jamie M.

Ordered 3 weeks ago, at first recieved no updates then after calling a man answered and said to expect an email indicating shipment within 24hrs. The email came and Canada Post site says a shipping label was made but that was almost 2 weeks ago and the product still hasn't been shipped and now I am unable to reach anyone at the store via phone or email (emailed customer service but no reply as yet). I wanted to support a Canadian business over Amazon but at this point I feel ripped off and cant recommend.

After posting this review I recieved a phone call apologizing for the delay and an explanation that they had run out of stock. Another shipment was sent and received a week later. Might be helpful to call the store and see if your product is actually in stock as their online store doesn't seem to be accurate, or if you live in the area maybe just go directly to the store.

Ilana B. P.

DO NOT ORDER ONLINE. 3 weeks I'm waiting my order to get shipped. They only answered the phone once, 2 weeks ago, and promised to check my order and call back the same day. Since then no one has called me or answered my calls. No responses by phone, email and Instagram. The worst service in Canada!!!

May T.

I had placed my order on 11 May and waiting till today almost 2 weeks still no news so I tried to call the number shows on the website 4 times there's no answer. Sent email this morning and waiting for the response. Just submit the web form hopefully someone will response. Would like to support Canadian owned local business however makes me have a thinking that I won't order from them in the future because it takes so long to even know what is the process. If you don't have the stocks please let me know early then I can order it at the other companies. Thank you

Mark K.

Made an order June 28, now july 7, have not heard anything about shipping or otherwise. Credit card was charged right away, but no update or any correspondence from them. Sent an email on the 5th asking what the status is, no response. Feels like a scam.

Helene B.

Thank you for the great service! New location looks great!! I got my health supplements and saw that they also carry healthy pet products. Me and my puppy are happy, healthy campers. Thank you!