Hot Tub Hero - Simcoe, Ontario

Kevin H.

I had an absolutely fantastic experience with Hot Tub Hero! From start to finish, their service was impeccable. I reached out to them with an urgent issue, and they responded lightning fast. Not only did they provide a fair and reasonable price, but they also managed to fit me into their schedule the same day. The technician was professional, knowledgeable, and went above and beyond to ensure everything was working perfectly. I couldn't be happier with the service and highly recommend Hot Tub Hero to anyone in need of hot tub repairs or maintenance. Truly living up to their name!

dan M.

Great experience. Had other companies giving me the run around. Asked around and Hot tub hero was recommended by many and it didn’t disappoint. Steve was quick to respond and even quicker to get a tech ( Noah) out to check the issues. Leaking pump and light issues.
They only repaired and replaced what they needed and were very knowledgeable and honest about the work they needed to do.
Within 10 days, the tech assessed the issue , ordered parts and had the repair done.
Extremely happy about the job and the service. Thanks HTH. Steve and Noah you guys were great and didn’t cost me a fortune to repair.

Erin R.

I have used hot tub hero twice over the last 4 years and HIGHLY recommend. They’re so nice, transparent and reliable. Fixed my old hot tub right up both times (separate issues).

Murray P.

We bought a swim spa from Jacuzzi with a Smart Top cover. The installers messed up the installation and had to come out half a dozen times to fix problems. Finally the lifter broke and on the seventh visit, the technician said he didn’t know what to do and would get back to us. That was six months ago and after repeated phone calls, Jacuzzi did nothing.
I called the Hot Tub Hero out of desperation. He arrived promptly when promised and within an hour, the problem was fixed.
I can’t recommend Steven highly enough.

Jennifer C.

TERRIBLE customer service and not punctual. You've been warned. Stay away. I normally don’t write negative reviews but I thought it was important to review this company because I have dealt with them on multiple occasions. Although the owner is very nice, customer service is incredibly poor on SO many levels.

It took multiple phone calls, text messages and answering machine messages to connect. Once he finally called back which was about a week or two later l, we set up a date for him to come look at our broken pump. He removed the pump fixed it and reinstalled. Friendly service and timely fix once I could get him here.

Second occasion was very similar in trying to connect. Our hot tub was ready for disposal and said he could help however, we were given a runaround for dates that he was possibly available. We were ripping out an old deck and the tub needed to be removed so we could start our project. He said it would be the upcoming weekend, called closer to double-check and then he wasn't available. Fine. Set up another date and followed up with no response multiple times. Frustrated I sent another text giving him the option to bail if he was no longer interested. I just needed it gone so we could start the deck. He promised ANOTHER date for us. Said he was available Friday or Saturday depending on weather. Friday was going to be the better day so I sent a text Friday morning confirming for Friday and apparently he only has help on saturdays! Why offer Friday or Saturday if you only have help Saturday?! Saturday was conveniently raining!

Finally had to call him out on all of the BS and he said he was no longer able to help us. Surprise surprise! This was over one full month of him going back and forth with empty promises and 1 month behind on our project. If he did not have the capacity to help or had decided he did not want to do the job anymore he should have let us know as we did give them the option to bail.

I honestly don't think he has the capacity in terms of manpower to run a professional customer service based business. I am in customer service, and I have never experienced such poor service in my life.

Overall impression- poor communication, not punctual, empty promises, extremely unprofessional.

Highly recommend another local company out of Simcoe.

Zana W.

Had a super great experience with Steven and Noah! My hot tub was out for a year and they were able to do what was necessary to get it up and running in a time crunch! Great communication and service. Will be my go to for future maintenance and repair! Thank you gentlemen!

Samantha A.

Truly my hero... Steve and his crew were able to look after a broken pump on my hot tub just before and in between the holidays, they were fantastic! The wait time on other companies to even come look at it was 3 weeks. Total time with hot tub hero, under 2 weeks.

Jonathan S.

Steven and Noah at Hot Tub Hero saved my hot tub from the pumps freezing. Called late Sunday evening he returned my call Monday morning, I had a 1/2 inch of ice built up and my breaker kept tripping, he had a solution immediately. Steven showed up next day first thing and on the next visit Noah and Steven solved the issue, can't thank them enough for the professional, efficient and honest service they provide.

Hot Tub Hero is the real deal!!!!!!!!

Have had another service guy before called hot tub guy do not waste your money or time.