Civello Oakville Salon & Spa - Oakville, Ontario

PK

My wife visited this location for a haircut and color, expecting a similar high-quality experience to what she’s received at the downtown branch. Unfortunately, the experience was far from acceptable.

During the appointment, bleach seeped through the towel provided, causing irreversible damage to the retro Disney shirt she was wearing - leaving her in tears at home. While the staff apologized and vaguely acknowledged that this issue has occurred before, it was troubling to hear there was no apparent plan in place to prevent it from happening again.

For a salon that positions itself as high-end and charges accordingly, this level of carelessness is deeply disappointing. Even more frustrating, my wife had to ask for compensation and was offered only a minimal discount (10%), which hardly seemed adequate given the circumstances.

Although my wife was hesitant to leave a review, I feel it’s important to share this experience to help others make an informed decision. A premium price should come with premium service, and unfortunately, that wasn’t the case here.

N P.

Prime location downtown Oakville. Tired shabby looking interior and bathrooms. Poor lighting.
What a change from a few years ago. Had a body polish and a massage. Very polite professional yet inexperienced staff. Very disappointed.
At market rates! Has the owner changed? This is not Civello level at all

Gillian O.

Marie is an exceptional hair colourist and stylist. Incredibly friendly, listens to what you are wanting to achieve and I always leave looking like the best version of myself. I highly recommend booking an appointment with Marie.

Agnes A.

First time trying out the aroma body polish treatment at Civello and it was so relaxing. It includes a full body exfoliation, hydration and massage. My skin felt so soft after. Definitely recommend to book with Monica. She was incredibly friendly and provided amazing service.

Katt V.

This happened around November and was going to leave it b ur everytime I look in the mirror at my botched bangs I get mad . I came in here and have been coming to this salon for awhile . I booked an appt to trim my bangs ended up being charged for it which I was ok with . I was shocked at how short they were I was horrified and walked out . Worse experience and I will not be returning . Highly disappointed.

E L.

I consider this place to be the bitchy sister of the Queen street location. I have gone here a few times simply because the location and my hair cutter Sammie is really nice. But the overall feel of this place is snobby and rude. For example, I have bangs and get them cut every so many weeks, but when I go to queen street versus Oakville location, the service is very different. I went to queen street a few times (I used to live closer) and they did my bangs with no attitude, spent more time than necessary to get them perfect and there was no hair left on me. When I go to Oakville, I am always rushed in and out and there’s more often then not hair all over me. At queen street they put the full cover on me so hair doesn’t get anywhere. At Oakville, they make me hold a small towel under my face. My bangs get cut both ways but the quality of care is better at queen street. Another example is today I went there to get my bangs cut again and they didn’t bother to but a closed for the holidays sign on the door or online. I called the store cuz it looked closed and someone answered and told me that there was a sign. So I went back and checked and I still don’t see a sign. I might be wrong, maybe there is a sign. I’ll leave photos for you to check. But if there is a sign I don’t think it’s reasonably large enough for the customers. It’s the lack of customer care that brings this place down.

Julie M.

I’ve been going to Civello for years. Ashleigh Stapleton was my colour technician. Although. I brought photo examples, she ignored my request for a new look. My colour was corrected by another technician, but it is now so damaged that it’s impossible to style. Management attempted to make amends, but I still had to pay to have another colourist to work on my hair. Free product doesn’t really change the condition of my hair. No follow up or apology from Ashleigh. I was greatly saddened by this as she has even coloured my hair at my home. Loyalty means nothing. There are so many other top salons out there. I’m surprised that there wasn’t really a concern about customer retention.

Terry H.

Awesome salon! Very welcoming and professional service. Friendly support staff and talented professional stylist.